Terms and Conditions

§1. General provisions

  1. The jelej.com online store operating under the domains jelej.pl jelej.de sells via the Internet, pursuant to these Regulations.
  2. The owner of the Store is: NATURE-SOLUTION.COM Sp. z o. o. ul. Wodna 5 16-100 Sokółka
    NIP: 5451822356 REGON: 386804950
  3. Whenever the term Consumer appears in the document, it means a natural person who performs a legal transaction not directly related to his business or professional activity.
  4. The regulations are an integral part of the sales contract concluded with the client.
  5. The condition for concluding the sales contract is the acceptance of the Regulations by the customer in the course of placing the order by checking the appropriate box in the form.
  6. The prices given in the Store are gross prices (including VAT).
  7. The goods available in the Store are free from physical and legal defects.

§2. Orders

  1. The condition for the contract to be fulfilled is that the customer provides data allowing for the verification of the customer and the recipient of the goods. The store confirms the acceptance of the order by e-mail or by phone.
  2. The parties are bound by the information contained on the Store’s website at the time of placing the order, in particular: price, product characteristics, its features, elements included in the set, date and method of delivery.
  3. The information on the Store’s website does not constitute an offer within the meaning of the Civil Code. By placing an order, the customer submits an offer to purchase a specific product. The conclusion of the sales contract takes place when the Seller confirms the acceptance of the Order for execution.

§3. Payment

  1. The customer can choose the payment methods specified in the Payment methods tab.
  2. Shipment prices are specified in the delivery price list.
  3. The condition for the release of the goods is payment for the goods and shipment.

§4. Shipment of the Goods

  1. The ordered goods are sent by the Store via shipping companies (InPost or other operators) or made available for collection by the customer at the company’s premises.
  2. In the case of electronic payments, the order completion date is counted from the moment of positive transaction authorization.
  3. In the case of payment other than cash on delivery, the shipping date is extended by the period between placing the order and the date the payment is credited to the Store’s bank account.

§5. Complaints

  1. In the event of non-compliance of the goods with the contract, the Customer should send back to the Store, at the Store’s expense, the advertised goods together with a description of the non-compliance.
  2. The store will respond to the customer’s complaint within 7 days of receiving the complaint.
  3. When the implementation of a justified complaint involves sending a new product to the Customer, the delivery costs are borne by the Store.
  4. The Seller reserves that the differences in the photos of the Goods and resulting from the individual settings of the client’s computer (color, proportions, etc.) may not be the basis for a complaint about the goods.
  5. It is possible to resolve disputes by electronic means via the ODR platform (online dispute resolution), available at http://ec.europa.eu/consumers/odr/ . This obligation was introduced Regulation (EU) No 524/2013 of the European Parliament and of the Council of May 21, 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22 / EC (Regulation on consumer ODR). The regulation applies to out-of-court settlement of disputes relating to contractual obligations arising from online sales contracts or contracts for the provision of services concluded between consumers residing in the territory of the European Union and entrepreneurs established in the territory of the European Union.

§6. The right to withdraw from the contract

  1. The Customer who is a Consumer may withdraw from the sales contract without giving reasons by submitting an appropriate statement in writing within 30 days from the date of delivery. To meet this deadline, it is enough to send a statement before its expiry.
  2. In the event of an effective withdrawal from the sales contract, the contract is considered void. The customer is obliged to return the purchased goods immediately, no later than within 14 days.
  3. Within 3 days of the customer withdrawing from the contract and returning the purchased goods, the Store Owner returns the paid amount to the customer.

§7. Privacy protection

  1. The administrator of personal data is the Store Owner.
  2. Personal data provided to the Store Owner are provided voluntarily, with the proviso that failure to provide the necessary data by the Customer makes it impossible to complete the order.
  3. The customer may also express a separate consent to receive advertising and promotional materials from the Store.
  4. The customer has the right to access their personal data and correct them, request the cessation of their processing and object to their processing.
  5. Detailed information on the protection of customer privacy is contained in the “Privacy Policy” tab.

§8. Intellectual property

  1. It is forbidden to use any materials published on the Store’s website (including photos and descriptions of goods) without the Store’s written consent.

§9. Entry into force and changes to the regulations

  1. These Regulations come into force on the day of publication on the Store’s website.
  2. These Regulations may be changed, and information about changes to the Regulations will be sent to customers by e-mail.
  3. All orders accepted by the Store Owner for execution before the date of amendment to the Regulations are implemented on the basis of the regulations in force on the date of placing the order by the customer.
  4. If the customer does not accept the new content of the Regulations, he is obliged to notify the Store Owner of this fact within 14 days from the date of notification of the change in the Regulations.